Refund and Returns Policy
We’re confident you’ll love your purchase! If not, we’re here to help.
Return Eligibility:
- Items must be returned within 30 days of delivery
- Items must be in original condition with tags attached
- Items must be free of stains, odours, and damage
Return Process:
1. Contact us via email or phone
2. Provide order number, reason for return, and return address
3. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
4. Delivery Charges will not be refunded.
5. Refund requests will be processed within 7 working days after receiving the return products.
6. All returns should be sent to Onewardrobe given address
7. For further queries about exchanges and returns, please contact us at hello@onewardrobe.online
Exchange Options:
- Exchange for a different size or color (subject to availability)
- Additional costs for shipping and handling may apply
Exceptions:
- Sale or discounted items may have different return policies
- Certain items (e.g., intimate apparel) may not be returnable due to hygiene reasons